cense

This is an Eval Central archive copy, find the original at cense.ca. Product and service developers can easily be fooled into thinking all they need to focus on is the moment of engagement with their product. The design method “A Day in the Life” can help us put our potential audience (customer, client, or “user”) […]

This is an Eval Central archive copy, find the original at cense.ca. Systems thinking done broadly allows us to take into consideration the various factors — structures, activities, relationships, interconnections — that can influence our organization, market, and domain of inquiry. One of the fundamental qualities of systems is that they have boundaries. For example, […]

This is an Eval Central archive copy, find the original at cense.ca. What often can hold our change initiatives back are mental models about how or why something happens. Historically, many innovations and discoveries were held back or failed outright because people were unable to see or believe what was in front of them. By […]

This is an Eval Central archive copy, find the original at cense.ca. Sensemaking is a social process that helps us make sense of data, information, and knowledge in a time of complexity. It’s used often in innovation contexts when we are fitting data to a unique situation. The RSA (the Royal Society for the encouragement […]

This is an Eval Central archive copy, find the original at cense.ca. The concept of Theory of Change is meant to provide program planners and evaluators with guidance on how to make sense of the mechanisms that guide how something transforms. Theory of Change as a technique is usually visual, participatory and consultative in nature, […]

This is an Eval Central archive copy, find the original at cense.ca. In five years, what did we get wrong? This simple question can be a powerful vehicle for understanding the way in which things in the future might — and might not — unfold. Foresight is a complicated process as we are asking to […]

This is an Eval Central archive copy, find the original at cense.ca. Change is everywhere it seems and while it can be said it is the only constant what we are seeing is an increase of change on a massive scale. However, as the protesters across the United States, Canada and beyond are making clear: […]

This is an Eval Central archive copy, find the original at cense.ca. With so many people working from home and using their communication devices to do many of the tasks we once did in other ways or are now doing much more often or differently it’s tempting to think: it’s a perfect time to reach […]

This is an Eval Central archive copy, find the original at cense.ca. The complexities and complications of circumstances tied to the COVID-19 pandemic represent a hyper-exaggerated version of situations organizations find themselves in moments of disruption due to economic, social, and technological shifts. It is a moment of innovation. What makes the current situation distinct […]

This is an Eval Central archive copy, find the original at cense.ca. Service and product design involves creating something, envisioning it’s use, consideration of its effects, and hopefully seeing it achieve a goal. When we are creating or planning our project we need to consider all of that on top of the many ideas we […]